FAQ

Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
Most orders ship within 1- 4 business days. Delivery times vary by location, typically 10 - 20 business days on average with less for domestic shipping.

Do you ship internationally?
Currently, we focus on domestic shipping within the United States. Please contact us for international inquiries.

How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.

Products & Quality

Are your products gift-ready?
Yes! Many of our items are designed with gift-giving in mind and arrive in beautiful, presentable packaging.

How do I care for my seasonal décor?
Care instructions vary by product. Check the product description or included tags for specific cleaning and storage recommendations.

Returns & Exchanges

What is your return policy?
We want you to love your purchase! If you're not completely satisfied, please contact us within 15 days of delivery to discuss returns or exchanges.

Can I exchange an item for a different size or color?
We do not offer direct exchanges. Please reach out to our support team to start a return and place a new order with your correct sizing or color.

Contact & Support

How can I contact customer service?

Website Name: seasonalhouse.shop
Company Name: EMBARK LLC
Address:  9111 Cross Park Dr. Knoxville, TN 37923 United States
E-Mail: support@seasonalhouse.shop
Contact Form: here
Phone: +1 865-326-8601
Company Registration Number: 41-2697715 
Customer service: Monday to Friday between 10:00am to 6:00pm EST.