Seasonal House Return and Refund Policy

Last Updated: September 6, 2026

Thank you for shopping with Seasonal House. This policy explains the eligibility requirements, procedures, costs, and timelines for order cancellations, returns, and refunds.

Scope and Contact Information

For questions or requests regarding cancellations, returns, or refunds, please contact us using one of the following methods:

Email: support@seasonalhouse.shop
Phone: +1 865-326-8601
Customer-Service Hours: Monday through Friday, 10:00 a.m. to 6:00 p.m. Eastern Time

Please do not mail returns to the Seasonal House business address. If a physical return is required, we will provide the appropriate return address and shipping instructions.

Policy Overview

Return Request Period: Customers must begin a return or refund request within 15 calendar days of delivery.

Initial Eligibility Review: We will review a complete request and provide an eligibility decision or return instructions within 7 business days after receiving the required information.

Return Mailing Period: If a physical return is required, the customer must give the package to the designated shipping carrier within 10 calendar days after receiving the return address and instructions.

Refund Initiation: If no physical return is required, an approved refund will be initiated within 3 business days after approval. If a physical return is required, the refund will be initiated within 3 business days after tracking shows delivery to the authorized return facility.

Buyer’s-Remorse Return Shipping: Customers are responsible for purchasing and paying for return shipping for buyer’s-remorse returns.

Damaged, Defective, or Incorrect Products: Seasonal House will pay any required return shipping.

Restocking Fee: Seasonal House does not charge a restocking fee.

Order Cancellations

Customers may request cancellation by contacting Seasonal House as soon as possible after placing an order.

We will make a reasonable effort to cancel the order, but cancellation is not guaranteed after the order has entered processing or been submitted for fulfillment.

If we successfully cancel the order before shipment, we will issue a full refund to the original payment method.

If the order cannot be canceled, it will continue through fulfillment. After delivery, the customer may request a return under the eligibility requirements and procedures described in this policy.

Return Window

Seasonal House accepts eligible returns for buyer’s remorse, including products that are no longer wanted, do not fit, or were ordered by mistake.

Customers must contact Seasonal House to begin the return process within 15 calendar days after tracking shows the order was delivered.

Only the initial request must be submitted within the 15-day period. If Seasonal House requests photographs, documentation, or other information after the customer begins the request, that follow-up information may be submitted after the initial 15-day period within the reasonable timeframe provided by our customer-service team.

A return request submitted within the 15-day period does not need to arrive at the return facility during that same period.

Buyer’s-Remorse Return Eligibility

To qualify for a buyer’s-remorse return, the product must be:

• Unused and unworn

• Unwashed and unaltered

• In its original condition

• Accompanied by its original tags, accessories, manuals, and packaging, when applicable

• Free from damage that occurred after delivery

An eligible buyer’s-remorse return will not be arbitrarily denied when the customer begins the request within the return window and the product satisfies the conditions stated in this policy.

Products Excluded From Buyer’s-Remorse Returns

The following products are not eligible for buyer’s-remorse returns:

• Personalized or custom-made products

• Undergarments and other hygiene-sensitive products after they have been opened or used

• Products clearly marked “Final Sale” on the product page before purchase

• Products that have been used, worn, washed, altered, or damaged after delivery

• Products returned without required components, accessories, or packaging when those missing items materially affect the product’s condition or value

A product displayed at a discounted or sale price is not automatically considered Final Sale. A product must be clearly identified as “Final Sale” on its product page before purchase for that exclusion to apply.

These exclusions do not prevent customers from seeking assistance when a product arrives damaged, defective, or materially different from what was ordered.

How to Request a Return

To request a return, contact us at support@seasonalhouse.shop or +1 865-326-8601 within 15 calendar days of delivery.

Please provide:

• Your name

• Your order number

• The product you wish to return

• The reason for the return

• Photographs or other supporting information when reasonably required under this policy

Photographs may be required for damaged, defective, incorrect, or visibly used products. Photographs are not ordinarily required for a standard buyer’s-remorse return of an unused product.

We may request additional information reasonably necessary to verify the order and determine whether the product satisfies the stated eligibility conditions.

A request is considered complete when we have received the customer’s order number, reason for the request, and any information specifically required under this policy to evaluate the request.

We will review a complete request and provide an eligibility decision, request necessary missing information, or provide return instructions within 7 business days.

If a request is denied, we will notify the customer using the contact information associated with the order and explain the reason for the decision.

Return Authorization and Instructions

If a return is eligible, Seasonal House will electronically provide:

• The authorized return address

• Packaging and shipping instructions

• Any required return-authorization information

Customers must not mail returns to the Seasonal House business address or directly to a supplier unless specifically instructed to do so by Seasonal House.

Seasonal House works with third-party suppliers and fulfillment facilities. Depending on the product and its fulfillment location, the authorized return facility may be located within or outside the United States.

Customers will not be required to independently locate, contact, or negotiate with a supplier. Seasonal House will provide the return destination and remain the customer’s point of contact throughout the return process.

If Seasonal House approves a return but cannot provide a usable return address within 7 business days after approval, the customer will receive an approved refund without being required to return the product.

Deadline to Mail an Approved Return

The customer must give an approved return to the designated shipping carrier within 10 calendar days after Seasonal House provides the authorized return address and instructions.

The customer must obtain and retain a shipping receipt and tracking number. The tracking number must be provided to Seasonal House so that shipment and delivery can be verified.

A return shipped after the 10-day mailing period may be refused unless Seasonal House approves an extension in writing before the deadline.

Buyer’s-Remorse Return Shipping Costs

Customers are responsible for purchasing and paying for return shipping for buyer’s-remorse returns.

After receiving the authorized return address, the customer may purchase postage online or directly from a shipping carrier. The customer is responsible for obtaining the shipping label, attaching it to the package, and providing the tracking number to Seasonal House.

Because a return facility may be located outside the United States, international return postage may apply. The authorized return destination will be disclosed before the customer purchases return postage so the customer can review the expected shipping cost before proceeding.

Seasonal House does not charge a restocking fee.

Seasonal House is not responsible for buyer’s-remorse returns that cannot be verified or are lost because the customer used an untracked shipping method or mailed the package to an address other than the authorized return address.

Buyer’s-Remorse Refunds

For an ordinary buyer’s-remorse return, the refund process begins after tracking shows that the returned product was delivered to the authorized return facility.

Provided the return was authorized, mailed within the required period, delivered to the correct return address, and no available evidence shows that the return violated the eligibility conditions, Seasonal House will approve and initiate the refund to the original payment method within 3 business days after tracked delivery.

The customer’s refund will not depend on whether a supplier accepts the return or reimburses Seasonal House for the cost of the product. Any reimbursement or dispute between Seasonal House and its supplier is separate from the customer’s approved refund.

The refund will include the eligible product purchase price and applicable taxes associated with that product.

Original outbound shipping charges are not refundable for buyer’s-remorse returns. If the original order qualified for free shipping, no outbound shipping charge will be deducted from the eligible product refund.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or materially different from what was ordered, contact Seasonal House within 15 calendar days of delivery.

Please provide:

• Your order number

• A description of the damage, defect, or error

• Clear photographs of the product

• Photographs of the packaging and shipping label when reasonably available

• Any other information reasonably necessary to evaluate the problem

We ask customers to report visible shipping damage within 48 hours when reasonably possible so that the issue can be documented promptly. Failure to report visible damage within 48 hours does not automatically eliminate eligibility during the full 15-day request period.

Seasonal House will review a complete claim and notify the customer of its decision within 7 business days.

If the claim is approved, Seasonal House will issue a full refund rather than a replacement or direct exchange. The customer may place a separate order if they wish to purchase another product.

Seasonal House may approve a refund based on photographs and other evidence without requiring the product to be returned.

If a physical return is required, Seasonal House will provide and pay for the necessary return shipping. The customer will not be charged return shipping or a restocking fee for an approved damaged, defective, or incorrect-product claim.

When no physical return is required, the refund will be initiated within 3 business days after approval.

When a physical return is required, the refund will be initiated within 3 business days after tracking shows delivery to the authorized return facility.

The refund will include the full eligible product price, applicable taxes, and any original outbound shipping charge paid by the customer for the affected product or order.

The customer’s refund will not depend on whether a supplier accepts the return or reimburses Seasonal House.

No Direct Exchanges or Replacements

Seasonal House does not offer direct product exchanges or replacements.

If a customer wants a different size, color, variation, or product, they may request an eligible return and place a separate order for the desired item.

A new order is a separate transaction and is subject to current pricing, availability, processing times, and shipping terms.

Incorrect or Incomplete Delivery Addresses

Customers are responsible for entering a complete and accurate delivery address during checkout.

If an address correction is needed, contact Seasonal House as soon as possible. We will make a reasonable effort to update the address, but changes are not guaranteed after the order has entered processing or shipped.

Orders that cannot be delivered because the customer provided an incorrect or incomplete address are not automatically eligible for a refund. We will review the order status, carrier information, recoverability of the package, and any costs associated with reshipment or return before determining the available resolution.

This limitation does not apply when the delivery problem resulted from an error by Seasonal House, a supplier, or the shipping carrier.

Lost Packages

If an order has not arrived by the end of the estimated delivery period stated in our Shipping Policy, contact Seasonal House at support@seasonalhouse.shop.

We will review the available tracking information and, when appropriate, open an investigation with the supplier or shipping carrier.

If the package is confirmed lost in transit, Seasonal House will issue a full refund to the original payment method. We do not issue a replacement automatically. The customer may place a separate order if they still wish to purchase the product.

If tracking shows that the package was delivered but the customer cannot locate it, the customer should first check the delivery location, household members, neighbors, property-management office, and any notices provided by the carrier.

Seasonal House may request that the customer contact the carrier or provide information reasonably necessary to investigate the delivery.

A delivered tracking scan does not automatically guarantee or prohibit a refund. We will evaluate the available carrier records and other evidence before making a decision.

Refund Method and Processing

All refunds are initiated to the original payment method used for the purchase.

We do not issue refunds through cash, check, gift card, wire transfer, or another payment method unless required by law or the original payment method is no longer available and our payment provider authorizes an alternative.

“Initiated” means Seasonal House has submitted the refund to the original payment provider.

After Seasonal House initiates a refund, the customer’s bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional time to post the funds to the customer’s account. Those external processing times are outside Seasonal House’s control.

The customer will receive a confirmation email after the refund has been initiated.

If a customer receives a refund confirmation but does not see the funds in their account after the payment provider’s normal processing period, they should contact their bank or payment provider first and then contact Seasonal House for additional assistance.

Unauthorized Returns

Products mailed to the Seasonal House business address, a supplier, or another address without return authorization may not be accepted or refunded.

Customers must use the authorized return address and follow the instructions provided by Seasonal House. This requirement allows us to ensure the return is sent to the correct facility and connected to the customer’s order.

Processing-Time Summary

Initial request deadline: The customer must contact Seasonal House to begin the return or refund request within 15 calendar days of delivery.

Initial eligibility review: Seasonal House will review a complete request and provide a decision, request necessary missing information, or provide return instructions within 7 business days.

Return mailing deadline: If a physical return is required, the customer must give the package to the designated carrier within 10 calendar days after receiving the return address and instructions.

Refund when no return is required: Seasonal House will initiate an approved refund within 3 business days after approval.

Refund when a return is required: Seasonal House will initiate the refund within 3 business days after tracking shows delivery to the authorized return facility.

Financial-institution processing: The customer’s bank, card issuer, or payment provider may require additional time to post the refund after Seasonal House initiates it.

Contact Information

If you have questions or require assistance with a cancellation, return, or refund, please contact us:

Website Name: Seasonal House
Website: seasonalhouse.shop
Company Name: EMBARK LLC
Doing Business As: Seasonal House
Address: 9111 Cross Park Dr., Knoxville, Tennessee 37923, United States
Email: support@seasonalhouse.shop
Phone: +1 865-326-8601
Customer-Service Hours: Monday through Friday, 10:00 a.m. to 6:00 p.m. Eastern Time
Contact Form: Available through the Contact Us page on seasonalhouse.shop

The address above is our business and mailing address. Do not send returns to this address unless Seasonal House specifically instructs you to do so.