Return/Refund Policy

Seasonal House Return and Refund Policy

Last Updated: 2/3/2026

Thank you for shopping with us at Seasonal House. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:

  • Email: support@seasonalhouse.shop
  • Phone: +1 865-326-8601 
  • Address: 9111 Cross Park Dr. Knoxville, Tennessee 37923 United States

Policy Overview

  • Return Period: 15 days from delivery date
  • Refund Processing Time: 10 business days from receipt
  • Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.

Return Conditions

We offer returns under the following conditions:

  • Return Window: Items can be returned within 15 days of delivery.
  • Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
  • Receipt or Proof of Purchase: Required for all returns.

Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.

Return Instructions

To start a return, please follow these steps:

  1. Contact Customer Service: Email support@seasonalhouse.shop with your order number, reason for return, and any supporting photos if applicable.
  2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
  3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
  4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect.

Refund Policy

  • Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 7 business days.
  • Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
  • Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@seasonalhouse.shop

Exchange Policy

We do not offer direct exchanges of products. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.
  • Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.
  • Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Processing Times

  • Return Window: Returns must be initiated and shipped within 15 days of receiving the item.
  • Inspection Period: Once received, returns are inspected within 7 business days.
  • Refund Issuance: Refunds are processed to the original payment method within 10 business days after inspection.

Contact Information

If you have further questions or require assistance with returns or refunds, please reach out:

Website Name: seasonalhouse.shop
Company Name: EMBARK LLC
Address:  9111 Cross Park Dr. Knoxville, TN 37923 United States
E-Mail: support@seasonalhouse.shop
Contact Form: here
Phone: +1 865-326-8601
Company Registration Number: 41-2697715 
Customer service: Monday to Friday between 10:00am to 6:00pm EST.