Shipping policy

Shipping Policy

Who We Are
Seasonal House ("we," "us," or "our") operates the website seasonalhouse.shop (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

Orders Under $50 -> $6.00
$50 and over -> FREE

Shipping Range

  • Delivery Area: We currently ship within the United States of America.
  • Future Expansion: We are considering expanding our delivery areas but at the moment do not ship internationally.

Order Processing Time

  • Processing Time: Orders are processed within 1- 4 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 6:00pm Eastern Standard Time (EST)  will start processing the same day; those placed after will start processing the next business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 10-20 business days after processing, depending on the destination.

Shipping Process

  • Courier Services: We use reliable carriers such as USPS and FedEx for the majority of shipments.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details. You can also track your order through the track order tab.
  • Seasonal House sources products from trusted third-party suppliers and fulfillment partners. As a result, orders may ship directly from our suppliers' warehouses, which may be located domestically or internationally. Packaging may not always reflect Seasonal House branding. Estimated delivery times of 10–20 business days account for this fulfillment model.

Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Returns

  • Returns Policy: For detailed return instructions, please refer to our Return/Refund Policy.

Contact Us

Website Name: seasonalhouse.shop
Company Name: EMBARK LLC
Address:  9111 Cross Park Dr. Knoxville, TN 37923 United States
E-Mail: support@seasonalhouse.shop
Contact Form: here
Phone: +1 865-326-8601
Customer service: Monday to Friday between 10:00am to 6:00pm EST.

Shipping Disclaimers:

  1. Changes to your order: Once your order is shipped we cannot modify it. This means, we cannot change the delivery address, shipping method or item(s) within the order.

  2. Verify your shipping address: Please verify your shipping address is correct prior to completing check out. We do not replace or refund orders that are unable to be delivered due to incorrect or incomplete addresses.

  3. If your package is lost, stolen, missing, or marked as delivered but cannot be located, contact us within 48 hours. We will review the tracking information and may initiate an investigation with the shipping carrier. Depending on the circumstances and the carrier’s findings, we may provide a replacement or refund. A delivered tracking scan does not automatically guarantee a refund or replacement.

  4. Tracking numbers: Tracking numbers can be found within your shipping confirmation email which is sent to the email address used to place the order. Tracking numbers may take up to 48 hours to validate.

  5. Return shipping cost: In the event you need to make a return, we do not cover return shipping costs. We will however issue a return label that will be deducted from your refund.

  6. Our fulfillment centers: Orders may ship from our domestic fulfillment center or from our international shipping facility depending on current stock availability.

  7. Shipping fees: We do not up-charge on shipping costs therefore shipping fees are non-refundable.

For any questions contact us here.